Reference

How Our Legal Terms Apply to Your Account

fast99 operates under terms that depend on your local law and the eligible regions we serve — your access and account standing are governed by those conditions.

Jurisdiction-dependent accessAccount eligibility conditionsbKash, Nagad, Rocket payment termsData retention policyContact rights explained

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LEGAL CONTACT PATHS

How to Reach Us on Policy Matters

If you have a question about our terms, need to request a data correction, or want to raise a compliance concern, you can reach our support team directly. We handle legal and account-policy queries separately from general gameplay support so your request goes to the right person.

Live Chat Reach our account-policy team through live chat on the site. Available for Bangladesh accounts; response times vary by queue volume.

Email Support Send written legal or data queries to our support email. Include your registered account details so we can locate your record and respond accurately.

Account Help Page Log into your account and open the help section to submit a formal policy request or a correction to your personal account information.

What Our Terms Actually Cover

fast99 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Our legal terms set out the conditions under which you may hold and use a fast99 account. Eligibility is not universal — availability depends on your local law and whether your region is currently supported. If local law in your area restricts online gaming activity, these

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terms do not override that restriction and you are responsible for checking your own position before proceeding. Account registration, wallet top-ups via bKash, Nagad or Rocket, and any withdrawal requests are all subject to the conditions published here. When you add funds through bKash or Nagad,
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the transaction is recorded against your account wallet; the same applies to Rocket transfers. We may update these terms when regulatory or operational conditions change. We will notify you through your registered account contact before material changes take effect. If you continue using your account after
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a notified change, that counts as acceptance of the revised terms. You may close your account at any time by contacting our support team — closure requests submitted in writing are processed in the order received. Payment methods listed here reflect what is available for supported
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regions; not every method is available in every case.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE POLICY

Data, Cookies, Security and Your Rights

We hold your account data only for as long as it is needed for operational and regulatory purposes. You can ask us to correct inaccurate information or close your account at any time through the support channels above. Here is how we handle the four areas most account holders ask about.

Data Handling

Your name, contact details and payment records — including bKash and Nagad transaction logs — are stored securely and used only for account operation and fraud prevention.

Cookies and Tracking

We use cookies to keep your session active on mobile and to remember your lobby preferences. You can manage cookie settings through your browser at any time.

Account Security

Account access uses OTP verification tied to your registered mobile number. If you lose access or suspect unauthorised activity, contact support immediately to freeze the account.

Requesting Changes

To correct your personal data or request a full data export, submit a written request through live chat or email. We aim to respond within the timeframe required by applicable rules.

Common Questions About Our Terms and Policies

These are the questions we receive most often about account eligibility, data rights and how our terms apply in Bangladesh. If your question is not here, contact support directly.

Access and eligibility depend on your local law and the regions we currently support. We do not make legal determinations on your behalf — check your own position before registering.

Yes. Submit a written data-access request through live chat or email with your account details. We will confirm receipt and provide your data within the applicable timeframe.

Each deposit or withdrawal via bKash, Nagad or Rocket is logged against your account wallet with a timestamp and reference number, visible in your account transaction history.

We retain transaction and identity records for the period required by applicable rules, then delete or anonymise them. You will receive confirmation once the closure is processed.

We notify you through your registered contact details before any material change takes effect. Continued account use after that notice counts as acceptance of the revised terms.

Yes. Contact support via live chat or email, state what needs correcting and include your account reference. Our team will verify and update the record as appropriate.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoPrivacy Policy InfoFAQ InfoRoulette LuckyWheel

How Our Legal Terms Apply to Your Account

How to Reach Us on Policy Matters

Data, Cookies, Security and Your Rights

Common Questions About Our Terms and Policies

01 Does fast99 operate legally in Bangladesh?

02 Can I request a copy of the data fast99 holds on my account?

03 How do bKash, Nagad and Rocket transactions appear in my account records?

04 What happens to my account data if I close my account?

05 How will I know if the legal terms change?

06 Can I correct wrong information on my fast99 account?

Legal

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