What Information We Hold and Why
When you create an account, we collect the name, contact details and identity documents you submit during registration. If you deposit or withdraw using bKash, Nagad or Rocket, we record the transaction reference, wallet number and amount — enough to process and verify your payment, nothing
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more. We also log your device type, browser, IP address and session activity so we can keep your account secure and investigate any unusual access. Cookies and similar tools track how you move through the lobby; you can adjust these in your browser settings at any
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time. We do not sell your personal data to third parties. Information is shared only with payment processors — such as the bKash, Nagad and Rocket rails — fraud-screening services, and any regulator that requires disclosure under applicable law. How long we keep each category of
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data depends on legal retention obligations in the regions where we operate, and on whether your account remains active. If you close your account, we retain records only as long as required by those obligations, then delete them. Availability of this service depends on local law
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and your eligible region.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.